Cancellation, returns & refunds

Cancelling before delivery

Contact us with your order number as soon as possible if you want to cancel. We will stop the order before dispatch where possible. If you cancel before paying on delivery, CarLink has collected no payment, so there is no refund and no printing deduction to pay. If your order has already been dispatched, contact us for delivery or return instructions.

Damaged, incorrect or non-working orders

Contact us within 14 days of delivery if your CarLink ID arrives damaged, has a printing error, differs from your order or approved design, or its QR code does not work as intended. Include your order number, a description of the issue and photos if helpful. An unboxing video is not required.

We will investigate and, where appropriate, fix the issue, replace the ID or provide a refund. No printing deduction applies to a refund caused by a defect or CarLink's error. If we require the defective or incorrect item back, CarLink will arrange or cover reasonable return shipping. The 14-day reporting request does not remove rights you may have under applicable law.

Change-of-mind returns: standard Classic ID

You may request a change-of-mind return within 7 days of delivery if your standard Classic ID is unused, unactivated and in its original condition. Contact us before returning it; we will provide return instructions. You are responsible for return shipping unless we agree otherwise.

If the sticker has already been printed, 15% of the sticker price will be deducted from an approved change-of-mind refund to cover printing. We will tell you the refund amount before processing the return. We will issue the refund after receiving and inspecting the item.

This deduction applies only to an eligible change-of-mind return—not to an incorrect, damaged, defective or non-working order.

Customized Classic Plus IDs

You may request changes or cancellation before printing begins. Once printing of your approved custom design has begun, a customized Classic Plus ID cannot be returned solely because you changed your mind.

You can still request a remedy if it arrives damaged, is defective, does not work as intended, or does not match the design you approved. The 15% printing deduction does not apply in those cases.

Classic Plus digital features

If a paid Classic Plus feature does not work as described, contact us so we can investigate and try to fix it. If we cannot provide the paid feature, we will offer an appropriate remedy, which may include a refund for the affected service, subject to applicable law. Switching off an otherwise working QR code or chat feature yourself is not, by itself, a defect.

How COD refunds are paid

Because COD is paid at delivery, an approved refund will be sent by bank transfer or another transfer method that CarLink confirms it supports. After approval, we will send you a private refund-details form. Provide details only through that form; we will never ask for a banking password, PIN, card security code or one-time code.

Once we receive and verify complete payment details—and the returned item, if a return is required—we will send the approved refund within 3 business days and provide transfer confirmation. Business days exclude weekends and public holidays in Pakistan. A bank or wallet may take additional time to show the payment. If incorrect details cause a transfer to fail, we will ask for corrected details and restart the three-business-day period once they are verified.

How to contact us

Email carlink056@gmail.com and include your order number and a short explanation of your request. Do not send an item back until we provide return instructions.